My inspiration for this post came from my dear, longtime blogging friend, Debbie @ Musings by an ND Domer's Mom, who is not only a gifted...
Have you ever called customer service for something and gotten that freakish automated phone voice?You know, that weird sounding voice that resembles what Barbie would sound like if she could really talk?
“Hello, my name is Connie, and I’m here to help you with any problem you have concerning customer service. Just talk to me naturally, as if I was a real person and I’ll answer your question.”
NATURALLY?? You sound like a Stepford Wife!!
The first time I heard this voice, it gave me the chills and made my hair stand up.
But what really irritates me is that Connie can’t HEAR.…
“I’m sorry, but I didn’t quite understand your question…could you please repeat that one more time for me…. “I’m sorry, but I didn’t quite understand your question…could you please repeat that one more time for me…”
And have you ever noticed that when Connie finally DOES hear your question…she can’t answer it?
“I’m sorry, but you’ll have to call back tomorrow, during our regular business hours and talk to a live customer service representative, concerning your issue. Now…is there anything else I can help with this evening?”
“Yea, Connie…you can get another voice and then go to HELL!
This use to only happen during closed business hours, however, I’ve notice that it’s also happening during regular business hours.
I understand it’s probably cheaper for a company to install an automated service, rather than pay a human being to talk to you. And SUPPOSEDLY it’s meant to speed up customer service by handling larger volume of calls, but I still think it’s one of the most annoying and creepiest experiences.
I’m beginning to wonder if there’s ever any human beings even running these companies.
I’ve learned a little trick that will by-pass this automated voice during regular business hours which enables me to talk to a living and breathing person.
As soon as Connie starts babbling, I start screaming, “AGENT…AGENT…AGENT!”
And that seems to cut her off, and she says, “Please hold…while I transfer your call to a customer service representative…”
BINGO!
Try it...it really works.
“I mean, I really hate being rude to you Connie…but you totally annoy the shit out of me.”
Click…
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